Privacy Policy
This policy explains how Progenics Cord Blood Cryobank Inc. (“Progenics,” “we,” “us”) collects, uses, shares and protects personal information on www.progenics.ca and on our customer portal at customer.progenics.ca. It covers website enquiries, newsletters, prenatal class registrations, cookies and analytics, and portal accounts.
We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Act respecting the protection of personal information in the private sector as amended by Law 25, and, where it applies to health information in Ontario, the Personal Health Information Protection Act (PHIPA). Canada’s Anti-Spam Legislation (CASL) applies to our promotional email.
1. Who we are
Progenics Cord Blood Cryobank Inc. is a Canadian cord blood bank founded in 2004. We serve families in Ontario, Quebec and elsewhere in Canada.
701 Sheppard Avenue East, Suite 102, Toronto, ON M2K 2Z3 · [email protected] · 416-221-1666 · toll-free 1-866-921-1666 · Monday to Friday, 9:00 a.m. to 5:00 p.m.
The person responsible for the protection of personal information is Alla Pidgorna, Privacy Officer (contact details in section 9).
2. What we collect
Information you give us
- Contact form: first name, last name, email, phone, expected due date, delivery hospital and your message. Before you submit, you tick a box consenting to educational information, newsletters and promotions. You can withdraw that consent at any time.
- Newsletter: your email address.
- Prenatal class registration: first name, last name, session date, expected due date, how you heard about the class, email and phone. We need your phone and email to confirm your attendance.
- Customer portal and enrolment: the account and enrolment information you give us when you start or manage a banking plan, such as names, contact details, sign-in details and payment information.
- Health information: to provide cord blood and cord tissue banking, we collect health information about the mother and baby. We use it only to provide our banking services and to meet our legal and professional obligations, and we protect it as confidential health information. Our client Privacy and Confidentiality document, which is available on request, also describes how we handle personal information for banking clients.
- Phone, mail or in person: information you give us when you call, visit or mail a registration package.
Information collected automatically
When you visit the site, our hosting and security providers receive technical information such as your IP address, browser and device type, the pages you request, and the date and time. If you accept analytics and marketing cookies, the tools in section 4 also collect pages viewed, the referring page, approximate location from your IP address, and cookie identifiers. Your language choice appears in the page address (/, /fr, /zh).
3. How we use it
We use personal information to answer your questions and follow up on enrolment interest; send newsletters and educational or promotional messages if you have consented; register you for a prenatal class and confirm attendance; create and operate your portal account, provide our banking services and process payments; operate, secure and improve the website; measure visits and support our advertising, only if you accept analytics and marketing cookies; and meet our legal, regulatory and professional obligations.
If you enrol in our banking services, we also use your contact information to communicate with you about storage, to collect storage fees, to provide updates about our services, policies and fees, and to contact you about your stored cord blood or cord tissue. We collect, use and disclose personal information only for the purposes described in this policy and in our client Privacy and Confidentiality document (available on request), unless the law permits or requires otherwise or you consent.
We do not sell personal information.
4. Cookies and analytics
Essential cookies are needed for the site to work. They include the progenics_consent cookie, which remembers your cookie choice for 13 months, security and delivery cookies that our hosting and content-delivery providers may set, and the cookies that keep you signed in to the customer portal. The site also keeps a short-lived flag in your browser’s session storage so that a notice is not shown twice in the same visit.
Analytics and marketing cookies are optional and are off unless you accept them:
- Google Analytics (measurement IDs G-G5QJ5ET1WN and G-877094D9D7)
- Google Ads (account 16507178318)
- Meta (Facebook) pixel (ID 1311239961194635)
These tools typically set cookies such as _ga, _gid and _fbp, and send information about your visit and device to Google and Meta, including to servers in the United States.
Your choice. Under Quebec Law 25, we ask for your consent before using non-essential cookies, and refusing is as easy as accepting. The banner lets you Accept, Reject or open Settings. Until you accept, we do not load Google Analytics, Google Ads or the Meta pixel. If you reject, or later withdraw your consent, we stop loading them and delete their cookies where we can. You can change your choice at any time with Cookie settings, also linked at the bottom of every page.
5. Service providers and transfers outside Quebec and Canada
We share personal information only with service providers that help us run our business and the website, and only what they need. They include:
- Microsoft (Azure and Microsoft 365): hosting of the website and customer portal, email and office tools
- Cloudflare, Inc.: content delivery, website security and email-address protection
- Google LLC: Google Analytics and Google Ads (only with your consent), and Google Maps when you open a map link to our location
- Meta Platforms, Inc.: the Meta pixel (only with your consent)
- PayPal and payment processors: we accept credit card, PayPal and e-transfer. Payment information is shared only with the payment provider and financial institutions needed to process your payment.
Some of these providers are located in, or store information on servers in, the United States or other countries. Information that leaves Quebec or Canada may be subject to the laws of that place, including lawful access by foreign authorities. We remain responsible for the personal information we transfer and require our providers to protect it.
We may also disclose personal information if the law requires it, or to protect a person or our legal rights.
How we protect personal information
We safeguard personal information against unauthorized access, disclosure, copying, use, modification, loss or theft with physical, administrative and technical measures. These include locked storage areas, secure information systems, firewalls, encryption where appropriate, restricted access, and staff confidentiality obligations.
6. Retention
We keep personal information only as long as we need it for the purposes above, or as long as the law and our professional standards require.
For cord blood and cord tissue banking, we keep relevant records for a minimum of 10 years, in accordance with Health Canada’s Cells, Tissues and Organs (CTO) Regulations and applicable AABB standards. The exact period depends on the type of record and on the starting date that applies to it — for example, the date of transplantation, the date of final disposition, or the date the record was created or replaced. The same approach applies to our other controlled records.
If you contact us through the website and do not enrol, we keep that enquiry for up to 12 months and then dispose of it securely, unless we have a valid reason to keep it longer.
When information is no longer needed, we destroy it or anonymize it irreversibly, subject to any legal obligation to keep it.
7. Your rights
Subject to legal limits, you may access the personal information we hold about you, have it corrected if it is inaccurate or incomplete, withdraw your consent where we rely on consent (including analytics and marketing cookies, newsletters and promotional messages), and ask how we use your information and to whom we have disclosed it. Quebec residents also have the right to be informed of transfers outside Quebec and, in the circumstances the law sets out, rights relating to de-indexation.
To make a request, contact our Privacy Officer (section 9). We may need to confirm your identity. We will respond as soon as reasonably possible and no later than 30 days after receiving your request, unless the law allows a longer period. For personal information collected in the course of cord blood and cord tissue banking, you may also refer to our client Privacy and Confidentiality document, which is available on request.
You may also complain to the Office of the Privacy Commissioner of Canada, to the Information and Privacy Commissioner of Ontario where that office has jurisdiction, and, if you live in Quebec, to the Commission d’accès à l’information du Québec.
8. How to withdraw consent or close your account
- Cookies: choose Reject in the banner, or open Cookie settings at any time.
- Newsletters and promotional messages: use the unsubscribe link in the message, or email or call us.
- Customer portal account: send us a written request to close your account, by email or by mail, using the contact details in section 9.
You may refuse or withdraw consent, subject to legal or contractual limits. If withdrawing consent would have consequences, we will tell you. Withdrawing consent does not affect processing completed while your consent was in place, or information we must keep to provide services you have asked for or to meet the law.
9. Contact our Privacy Officer
Alla Pidgorna, Privacy Officer
Please write to [email protected] and mark your message “Attention: Privacy Officer.”
Progenics Cord Blood Cryobank Inc., 701 Sheppard Avenue East, Suite 102, Toronto, ON M2K 2Z3
416-221-1666 or 1-866-921-1666 (Monday to Friday, 9:00 a.m. to 5:00 p.m.)
We treat privacy questions, requests and complaints as confidential. Our Privacy Officer takes them seriously and investigates them promptly.
If you believe there has been a privacy incident, contact our Privacy Officer as soon as possible. Where the law requires it, including under Quebec Law 25 when an incident presents a risk of serious injury, we will assess the incident, keep a record and notify the Commission d’accès à l’information and the people affected.
10. Updates to this policy
We may update this policy from time to time. When we do, we will change the effective date above and post the new version on this page. We will announce changes with a notice on our website and by email to clients and subscribers for whom we have an email address.